Customer Login
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All accounts must enable 2FA before 07/10/2024. To enable 2FA, open the profile dropdown menu in the top right corner and select Authenticator (2FA), then follow the instructions.
Add credit to your account balance
View your latest service updates
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Service history will appear here when available
Visual overview of your call routing
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Choose where to add this option
Once added, tap the Save Call Flow button at the bottom of the page to save your changes.
Forward calls to an external number
Inbound calls that are diverted to an external number may be chargeable based on your tariff.
Temporarily change your business hours status
Set your weekly opening and closing times
Assign and route inbound calls to a destination
Customize the message callers hear when they first reach your number
Greeting played during business hours
Greeting played outside business hours
Greeting played during holiday periods
Automated system for handling incoming calls
Add background music for callers on hold
Replace existing hold music
Configure holiday dates and call handling
Voicemail Settings
Search and add a new number to your account
Port your existing number to Miveri
Once your number transfer has been submitted, it will be processed by one of our team members. Depending on your number this could take up to 20 working days, we'll keep you updated on the progress and notify as soon as we know the completion date.
Your transfer form data will be lost.
Set up a new call routing workflow
Edit existing call flow.
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This action cannot be undone
Are you sure you want to delete this call flow?
All associated settings and configurations will be permanently removed.
Add a contact to your business phonebook
Upload contacts from a CSV file
Accepted format: .csv files only
Add a new VoIP user to your account
Please confirm you would like to add a new user to your billing account
Tariff
VoIP 'Pro' user
Monthly price
£13.95 + VAT
Promo price
£9.95 + VAT
Add ons
Call recording (on-demand)Register a new VoIP handset to your account
Example MAC address: 00-B0-D0-63-C2-26
Configure handset settings
Handset options will appear here
Edit user contact information
Configure your voicemail settings
Configure call destination restrictions
Enter a new 6-digit password
Scan with your Android device
Scan the QR code to download the app
Scan with your iPhone or iPad
Scan the QR code to download the app
View product information
View your order information
Order Reference
Date Placed
Status
Tracking Reference
Delivery Date
Order Total
| Item | Price | Quantity | Total |
|---|
View porting request details
MBN
Date Placed
Status
CRD
Letter of Authority
N/A
Update the address used for emergency services
Learn how to use your portal
Message details
Configure handset settings and keys
Set up a speed dial or BLF key
Copy key configuration from another extension
Select an extension below to copy the associated key configuration to this device. (Model must match.)
Click Use to populate the holiday name and dates
Loading public holidays…
Click a holiday to use it
Route calls to a specific user
Configure call group routing settings
Time in seconds before the call moves to the next step
Forward calls to an external number
Create a new keypad option for your auto attendant
If the primary destination doesn't answer, route to a fallback
Modify the keypad option and where it routes callers
If the primary destination doesn't answer, route to a fallback
You have unsaved changes to this call flow
Do you want to save your changes before leaving?
Set up a group of extensions to ring together
Modify ring group settings and members
Modify call queue members
Listen or download call recording